immediate future - breaking the social boring
Serious Social - The customer journey on social resembles a Jumanji map
Yes, we think your social customer journey is like the map in Jumanji, welcome to the jungle. In this week’s episode, Katy Howell makes no apology for drawing parallels with the hit movie to explain the complexity and shifting landscape you need to navigate, to uncover customer touchpoints across social.
Duration: 16 min