SaaS Best Practices

Customer success IS product.

Customer success IS product.

Customer success is your product. Your product is customer success. Period, end of story. It’s time to change the culture of expectation for customer success. Having worked with products that had incredible product-market fit (PMF) and products that didn’t, I can tell you that perfectly executed customer success plays do not make or break a […] The post Customer success IS product. first appeared on SaaSX.

Duration: 8 min

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