SaaS Best Practices

11 Steps to SaaS Customer Success

11 Steps to SaaS Customer Success

I have been thinking a lot about the continuum of maturity in SaaS customer success organizations. It really boils down to degrees of a spectrum ranging from reactive to proactive. Here are the 11 areas I evaluate when assessing a customer success organization for strengths and weaknesses. How well they execute against these usually indicates […] The post 11 Steps to SaaS Customer Success first appeared on SaaSX.

Duration: 9 min

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