Interface Technical Training

ITIL in the Trenches Podcast Series

Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.

Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.

Episodes: 7

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07: Risk management

Duration: 9 min

05: Release management vs. Deploy management

Duration: 3 min

04: Incidents and requests...Not the same!

Duration: 3 min

03: New features in the latest ITIL 4 release

Duration: 3 min

02: The four dimensions of ITIL 4

Duration: 6 min

01: Can problem tickets be projects in ITIL?

Duration: 3 min

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