Enterprise Agility ServiceNow ITBM
Episode 11: Moving beyond Vanity Metrics for Better Outcomes
Join Andy Jordan and Debbra McGrath (Sr. Technical Product Marketing Manager, ServiceNow) on this podcast episode as they discuss the importance of business outcomes to drive enterprise agility. They discuss the challenges that organizations face in managing these outcomes. Many organizations start with good intentions to define and measure outcomes, but the pressures of vanity metrics (a.k.a., traffic light indicators) often take precedence. Learn how ServiceNow helps organizations better manage outcomes beyond traditional red, yellow and green status indicators so you can improve how you measure business investments and deliver higher customer value.To learn more about how outcomes can be managed and realized, register to join us for our webinar, “Aligning to Business Outcomes” occurring September 30th. See omnystudio.com/listener for privacy information.
Duration: 11 min